We highly recommend that you read through this page first before placing any order on this site as it contains important information relevant to your online shopping.
All products under the Frozen Goods category are only available for the Click and Collect option. If your shopping cart contains any product under this category, then you will only have pick-up/collect option as shipping method. So, if you cannot collect your order, do not add to your cart any product under this category.
Pick-up / Click & Collect Option:
At the moment, Click and Collect is only available at our Wairau store branch. We will advise you through this page when this option also becomes available in our Henderson, Manukau and Hamilton store branches. Please check this page from time to time for updates.
We will endeavour to have your Click and Collect orders ready for collection within 24 hours of confirming your online order on weekdays except on weekends and public holidays.
You will be notified by text/SMS and email when your Click and Collect order is already available for collection at your nominated store branch. We will only release the order to the person specified in the order provided the person has presented a valid ID.
Once you have received notification, you may collect your Click and Collect order anytime during store hours, from 9AM to 6PM, any day of the week. If your order includes any frozen products, we highly advise that you collect it within 24 hours from the time you have been notified. We will not be liable if your frozen products get spoiled if you don't collect within that period of time.
Click and Collect order has a flat service fee of $5.00. This fee is automatically waived if your total order amount is $100 or more excluding GST.
Delivery via Courier Option:
If you cannot come to our store branch to pick-up your order, then this option is available for you.
A base delivery fee is applied for all Auckland rural and non-rural areas, excluding the Waiheke Island as follows:
- For Auckland non-rural areas, the delivery fee is $8 per 15kg.
- For Auckland rural areas, the delivery fee is $12 per 15kg.
Delivery via courier has a weight restriction of 15kg. Accordingly, the base delivery fee will be multiplied with the value of the total order weight divided by 15 with any fraction rounded to the next whole number, i.e., 20kg / 15kg = 1.3 is rounded to 2.
All deliveries via courier outside the Auckland region including Waiheke Island will now require a delivery deposit, instead of a base delivery fee, to cover for the actual cost of delivery computed at the time of dispatch. Delivery deposit is as follows:
- For North Island and Waiheke Island, the delivery deposit is $30.
- For South Island, the delivery deposit is $40.
The delivery deposit is payable at checkout and is included in the total amount of your order. Upon dispatched of your order, the actual delivery cost of your order shall be deducted from your deposit and any excess will be refunded to your account. Please note that it may take at least 2-5 working days before the refund clears to your account. If by any chance your delivery deposit is not enough to cover for the actual delivery cost of your order, you will be notified by SMS and/or email of the balance to be transferred to our bank account. Your order will be dispatched once proof of deposit is received.